When you get pass the first TWO questions with customer support.
When you get pass the first TWO questions with customer support.
Music
Oddwin – 19
Easily import new content from various media sites into WordPress
Music
Oddwin – 19
I hate to admit how accurate this skit is… customer service be doin the most sometimes man
for reallllll
Unfortunately they have to follow a script
@shmunky wunky I imagine largely because of how “dumb” the common solutions are IE turn it off and on again, yet they work for the majority of times.
all of his skits are parodies of accurate situations
u hate to admit it ?? why lol
As someone who was studying for the CompTIA A+ certification (a certification that shows you can troubleshoot and fix computers) and worked at helpdesk for an IT paid internship I can confirm that we are taught to ask the most bare minimum and most common sense questions before deep diving into the actual problem.
You have to understand how many people nearly throw away a perfectly good laptop because their charger wasn’t actual plugged into the wall last night and the battery on the laptop was dead. Or someone losing internet for hours just to learn that a mouse ate the ethernet cable and they just needed a new one. So instead of opening up the computer and disasembling it we ask very no brainer questions because sometimes its such a no brainer that you don’t actually check if it was an issue. And yes, powering it off and on can magically fix it because there are multiple complicated parts moving in a computer that sometimes needs a soft reset for it to start working properly.
Now, the teleporting and being the chosen one is something… I am not allow to discuss… iykyk
FACTS
@Delimon007 This is or was true. Maybe 1 or 2% of what I learned for the A+ has actually helped with my job. Apparently the new version is completely different though.
Same with the basic questions, whenever we ask them, we think of the person who was complaining that their pizza had nothing on it but it was just upside down.
This is why I want to pursue cyber security.. I get to find the problems myself and let the engineers fix it
@Joshua Mawuli hold the power button
I’m curious if Caleb’s neighbors ever hear him screaming when he is recording videos. Like, especially if it takes him a few tries to get it right. 😂
Imagine the super hero interviews: GET OUT GEET OUUUUUUUUUUUT and they knew he lives alone…
2:14 i hear that and im calling the coops LMFAO!! LEAVE ME ALONEEEE! 🤣
nah man, caleb buys the entire block
Knowing them they prob went “he’s making a video again”
I was just wondering about this too lol, especially in this video where he screams “LEAVE ME ALONE!”
I can imagine a scenario where the neighbors are having guests over and they hear Caleb screaming in agony. The guests would be concerned, but the neighbors are unfazed at that point lol. “Oh don’t mind him. It’s just Caleb being Caleb”
“I heard you have an issue with the device not turning on?”
Specialist definitely wouldn’t even know that much. Every transfer is a clean memory wipe of all your progress.
It’s especially painful when the automated pre-screening process has you locate your member ID and when you finally have that and punch it in, the customer service rep just asks you your name. Like they don’t even do shit with the info you give them in the pre screen.
Yeah things were fishy from that moment on. The ending makes perfect sense.
As someone who’s been a senior specialist for a couple of years now it still baffles how our chat advisors set a callback with the senior desk with minimal probing and troubleshooting.
Also getting calls from first level tech support and hearing them completely freak out or be hella confused about what to do is so accurate.
With all that being said do NOT skip the simple steps.
I honestly want a continuation to this to see exactly what he’s “chosen” for.
it’s the beginning of the calebverse
He has been chosen for refund
lmao
maybe it’s a reference to ‘ the matrix’ ? idk
“My good sir, I regret to inform you…”
Fucking lost it here
I’m gonna go look for the original comment
As someone who worked in customer support, I can tell you this: Those questions about turning the device off and on again are asked because more than half the customers are not smart enough to try those steps.
I don’t think that depends on intelligence, but on familiarity with products or technology. But yeah, I get your point
One of the most underrated things about Caleb’s stuff is the camera work, I swear. On God it makes the skits even way funnier 🤣
This skit is hilarious. Though when it comes to being on the other side working a a call center for tech support. You would be surprised how many customers call in saying the stuff doesn’t work and it turned out they simply just needed to turn it on or plug it in. We had to ask those questions because even though it’s common sense missing that question for the wrong customer will turn a 2 minute call into a 45-minute call.